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Returns & Refunds
Last reviewed: October 17, 2026
Questions: [email protected].
Returns for Neon Nozzle 3D Print Co. in Crystal Lake, IL. Most prints are made for one order. Read this before you buy, especially if the item has a name, custom text, or is a one-off request.
Not a toy. Ages 14+. Small parts.
Personalized and custom items
Personalized orders get a full refund if canceled before printing starts. Once printing starts, they can't be refunded.
A personalized item is a shop listing printed with text or options you chose, such as a name. A custom request is work that is not a standard shop listing. A defective print gets a free reprint, described below.
Shop listings
- Neon Click-Tag Name Keycap Clicker: Full refund if canceled before printing starts. Once printing starts, no refunds; defective prints get a free reprint.
- Neon Name Tag: Full refund if canceled before printing starts. Once printing starts, no refunds; defective prints get a free reprint.
- Neon Night Critters 12-Day Advent Box: 30-day returns on unused items
- Snow Sprite Glow Tealight: 30-day returns on unused items
- Personalized Neon Ornament: Full refund if canceled before printing starts. Once printing starts, no refunds; defective prints get a free reprint.
- Snake Long Strong: 30-day returns on unused items
- Hoodie Pen Holder: 30-day returns on unused items
Deposit on a custom request
A custom request requires a 50% deposit. That deposit is not refundable once printing starts.
What we mean by printing having started: Printing has started when the job is moved to printing in our queue.
When the remaining balance is charged: The remaining balance is charged when the order is ready to ship or pick up.
If you cancel after printing starts: We keep the deposit. No balance is owed.
Cancelling before printing starts
Cancelling before printing gets a full refund, including the deposit.
Personalized orders get a full refund if canceled before printing starts. Once printing starts, they can't be refunded.
Ready-made items
These are shop listings with no personalization and no custom request. Return window: 30 days on non-personalized, non-custom items that are unused.
Exchanges: An exchange is a return plus a new order.
Restocking fee: No restocking fee.
Defects
What we treat as a defect: A defect is a misprint, breakage on arrival, or the wrong item.
How long you have to report one: Report a defect within 14 days of the delivery date, with photos.
A defect needs a photo only. No return is needed, and nothing is mailed back.
The remedy is a free reprint.
Colors may vary slightly from the photos on the site. A small color difference, on its own, is not a defect.
How to ask
Email [email protected] with your order number and a short description of the problem.
How a refund is sent
Stripe processes payments. This site does not store card numbers. Refund method and timing: Refunds go to the original payment method within 5-10 business days of approval.